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• Identification: Recipients NAME must be clearly marked on all freight.
• Markings: Freight being shipped per pound: the total weight of the delivery must be on the invoice/packing slip.
• Lumber: ­ Must be banded into bunks with the longest material on the bottom.
• Unusual Items ­: Bulky or unusual freight items should be on pallets and preferably not over 6' tall. Prior arrangements are recommended and preferred, please contact our dock manager.
• Bunks & Pallets: ­ Must not weigh more than 3500 pounds or be over 6' tall.
• Fragile or Glass Items: ­ Must be properly packaged and also be identified as "fragile". Increased freight charges may be assessed or the freight may be refused for transport if these requirements are not followed.
• Valuable Items: ­ A lock box is available upon request, on a first come first serve basis.
• Firearms: Are required to be placed in the lock box. Please ask for assistance.

Charlevoix

• 1-1/2 Hours Before Boat Departs: Deliveries must arrive ready to ship at least 1½ hours prior to boat departure time.
• Boat at Dock: ­ While the boat is docked, no deliveries will be accepted. After boat has departed, bring your freight to the boat dock to prepare for the next available boat.

• Delivery trucks must be unloaded prior to 10:00 a.m. Please refer to schedule since departure times often change.

        Summer

• Dock opens at 7:00 a.m. After the first boat departs at 8:30 a.m., freight deliveries/pick-ups are allowed until 1:00 p.m. except on Friday and Saturday when freight is processed between 8:30 a.m. and 10:00 a.m. (there are additional runs on these days, see schedule).

• Refrigeration: ­ Limited refrigeration space is available, carefully coordinate freight requiring inside storage or refrigeration.
• Lumber: ­Large deliveries that are not standard weekly deliveries, should be coordinated with our office to ensure space is available. Call (231) 547-2311 to make arrangements.
• Groceries, Beer, Wine, Pop & Other Large Deliveries: ­ Must be shrink wrapped and palletized no higher than 4 feet. Any stacks exceeding 4 feet in height must have pallet in the middle so that it can be broken in half.

Beaver Island

• Returns to Charlevoix: ­ Return merchandise, bottles, cases, pallets, carpet, building materials, etc. to Charlevoix must be authorized by the supplier or distributor, accompanied by appropriate paperwork, labeled and coordinated with scheduled delivery day for same day pickup. Dates change seasonally, so check with them for pickup days and times.

Please note that off-boat storage space for freight is very limited.

• Overnight Storage: ­ May be assessed a storage charge of 25% of the freight rate.
• Unclaimed Freight: ­After 2 weeks can be disposed of at BIBCo discretion.
• Storage Charges: Customer (freight recipient) is ultimately responsible for any storage charges incurred.